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Technical Focal Point (MDM29860)

Date Posted: 04/07/2018
Area: Aberdeen
Duration: Permanent
Rate: Negotiable
Type: Permanent
Ref: MDM29860

We are working with our client based in Aberdeen to source an experienced Technical Focal Point

Candidates should ideally have experience with pumps / rotating equipment

This is a permanent role

Responsible for the successful delivery of key maintenance contracts with focus on the coordination of repair and engineering activities on behalf of the client



  • Promote HSEQ best-practice in all activities

  • Ensure compliance with group/business HSEQ/Duty of Care processes and objectives

  • Provide a best in class, customer-focused service in a safe, timely and efficient manner

  • Manage and co-ordinate workload in order to meet business/client requirements

  • Ensure technical and commercial conditions of contract are known and fully adhered to

  • Establish, develop and maintain strong working relationships and regular communication with client(s)

  • Work closely with other areas of the business to deliver contract requirements

  • Facilitate repairs through internal workshops, spare parts supply, third-party activities & engineering requirements

  • Produce management/client reports in a timely manner as required

  • Utilise internal systems to manage order input, invoicing, job cost interrogation, PO requests, despatch notes/CoCs etc.

  • Develop and populate regular financial reports covering invoicing, forecasts, Work in Progress (WIP) etc.

  • Conduct WIP reviews (internally & with client)

  • Lead quarterly and annual contract performance reviews with client

  • Drive On Time Delivery (OTD) performance, manage and monitor contract defined KPIs

  • Expedite potential orders to maximise financial performance

  • Ensure contract compliance including, appropriate mark-ups, submission of certification, KPI tracking/management, timely invoicing, etc.

  • Secure spares supply and projects work

  • Attend client maintenance calls, answering pump related questions and providing guidance as required

  • Project management of third-party work

  • Coordinate offshore field service visits

  • Host client visits to Company sites

  • Conduct client visits in line with the requirements of the role

  • Close out customer complaints/NCRs and warranty claims in a timely manner in line with company and client requirements

  • Maintain flexibility and be able to work on projects, assignments and duties as per management requirements



  • Preferably degree-qualified in Engineering discipline or HND/HNC-qualified with relevant practical experience (e.g. onshore/offshore maintenance).

  • Experience of working within a Contract/Technical Support/Project engineering environment.

  • Strong working knowledge of the repair/build methods and/or operation of rotating machinery (preferably pumps) and systems.

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