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HR Operations Focal Point (TO29674)

Date Posted: 07/12/2017
Area: Aberdeen
Duration: Permanent
Rate: Competative
Type: Permanent
Ref: TO29674

Our client is looking to recruit a HR Organisation Focal point on a permanent basis based in Aberdeen. The suitable candidate must be CIPD qualified or be a member.





  • Provide a comprehensive and professional customer–focused service in support of the HR Business Partner/ Advisor and in line with best practice that delivers requirements on time through effective, clear and concise communication and awareness of customer, employee and business needs.
  • Areas of responsibility will include dedicated offshore assets
  • The incumbent must ensure the operation of best practice in all processes and procedures through personal development and feedback and will also support colleagues to achieve team effectiveness through efficient processes and positive behaviours
  • The Operations Focal Point will be the main point of contact for all employee communication, and must be able to stand in for the HR Advisor, dependant on the activity required and should be comfortable in dealing with employees, Management and Supervision at all levels of client organisation. 


Focal Point


  • Act as Focal Point for all offshore workers on responsible assets, ensuring effective, appropriate and timely communication on all relevant issues, including HR, payroll and general queries, with employee is maintained.
  • Act as Focal Point for client supervision, providing a professional customer-focused service in support of the HR Advisor.
  • Carry out Heliport and Offshore visits as required.


Employee relations


  • To provide accurate advice to employees and management on general HR policies/procedures and effectively and appropriately manage the processes around these policies seeking support from the HR Adviser as appropriate.
  • To provide accurate advice to employees regarding current employment legislation, policy and procedure, in line with guidance from HR Management to ensure minimal risk to the business and best practice.
  • Support the HR Advisor in the management of redundancy, grievance and discipline investigations appropriate to legislation and best practice in order to minimise risk to the business.  
  • Responsible for the management of maternity, paternity and sick absence issues. 
  • Focal Point will attend meetings with a line manager and employee to discuss these issues, and facilitate the correct use of occupational health and absence management ensuring best practice and company policy are adhered to.
  • The HR Operations Focal Point must advise the HR Business Partner / Advisor of any issues which may potentially pose a risk to the business.
  • Work jointly with Payroll and Commercial Teams to ensure that any payroll problems are investigated and resolved.  These can be underpayments or overpayments.  




  • Responsible for maintaining accurate employee / asset rota information ensuring all rota data is accurate and recordable for KPI reporting purposes.
  • Responsible for issuing check ins and organising suitable accommodation in accordance with organisational provision.
  • Responsible for ordering PPE and ensuring timely receipt by employee


Training, Competency and Development


  • Liaise closely with the Training and Competency Coordinator to ensure that any issues or requirements from the project are met as quickly as possible, for both training and medical issues.
  • Assist improved employee performance through support to line management and HR Advisor in performance related issues that may arise.


HR General


  • Ensure that all documentation is processed correctly and timely for all transfers to and from the contract and that the HR systems are up to date and accurately reflective of the current situation.    
  • Utilise HR database to provide reports from the system on an ad-hoc basis as required and within required timeframes.  
  • Provide support to ensure all HR systems are accurately updated as soon as changes take place and are maintained through effective liaison and awareness of personnel movements and changes.
  • Maintain a comprehensive knowledge of the available compensation and benefits packages, flexible benefits and pensions package, in order that any employee queries can be dealt with effectively and in line with company policies and processes.
  • Ensure onboarding of personnel who are new to the project/function through effective project induction. 


Role Requirements

  • CIPD associate or member
  • Higher English or equivalent 


  •  Generalist HR experience at advisor, senior administration and/or coordination level


  • Experience of a matrix organisation
  • Oil & Gas industry experience
  • “Coordinator” level experience in another organisation
  • Personnel logistics experience
  • Compensation/benefits experience 


Personal Qualities, aptitudes and skills 

  • Excellent written and verbal communication skills
  • Able to present self confidently
  • Data rational
  • Attention to detail
  • Able and willing to challenge situations in line with HR best practice
  • Hands on person who likes to get involved in the detail and follow through on situations to completion
  • Good organisational skills
  • Ability to effectively work alone or in groups
  • Ability to work on own initiative 
  • Ability to manage deadlines and deliverables
  • Desire to progress into a more senior HR role
  • “Can Do” attitude
  • Professional manner and appearance

Ability to chair meetings through a defined agenda

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