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Customer Service Advisor (MDM29835)

Date Posted: 05/06/2018
Area: Aberdeen
Duration: Permanent
Rate: Negotiable
Type: Permanent
Ref: MDM29835

We are currently working with our client based in Aberdeen who are looking for a Customer Service Advisor with internal sales experience to join their team on a permanent basis.  

 

Purpose of Job:

  • Process customer enquiries in an accurate, compliant, efficient and professional manner
  • To build effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times.

Customer Service

 

  • Continually improve levels of customer satisfaction.
  • Ensure customers receive and perceive “value for money”.
  • Provide and exceed enquiry intake, order conversion and invoiced sales targets.
  • Determine the selling price and achieve an optimal balance of maximum margin and competitiveness.
  • Perform effective contract review and ensure all customer requirements are reflected in the quotation.
  • Ensure enquiries are processed and quoted expediently and within agreed timescales.
  • Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.
  • Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.
  • Manage customer service performance. Address issues of underperformance.
  • Produce specific reports or documentation in accordance with both customer defined formats & requirements.
  • Adhere to any duty rota that is which may be in force.
  • Continual Improvement / Personal Development
  • Promote a strong “team” environment and a culture of continuous improvement throughout the department.
  • Promote effective and safe working practises that comply with the company’s safety and quality management systems.
  • Understand and be accountable for CSD targets and objectives.
  • Understand and be accountable for agreeing and achieving personal objectives.
  • Put forward any suggestions for improvements to the Customer Service Manager
  • Attend formal Team Briefings when requested. This may be in your own time.

 

Qualifications

  • A qualification and / or training courses in selling techniques and methods.
  • S/NVQ level 3 in Customer Services
  • Previous experience in a sales environment within a supply company in the service industry.
  • Previous experience in a supervisory position in an internal sales environment within a supply company in the service industry

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