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Customer Support Engineer (SCL29584)

Date Posted: 07/09/2017
Area: Aberdeen
Duration: Permanent
Rate: Negotiable
Type: Permanent
Ref: SCL29584

The role is in a Customer support team reporting to a Customer Support Manager and is responsible for cost make-up, tender preparation and project management of individual service contracts across multiple assets.

The candidate will act as the single point of contact for nominated customers on all technical, contractual and commercial issues.  

The role is responsible for regular liaison with clients to provide updates on work-in-progress and scheduled delivery dates including interpreting inspection reports and subsequent costing of repairs with support from a Contract Buyer and Production staff.

The role is also responsible for the delivery of revenue and profit levels for the defined contracts

The candidate should be highly motivated, have excellent organizational and communication skills, as regular cross department liaison is needed to maintain delivery schedules.

With a proven track record of delivering results in a contracts or project management role, the successful candidate will also be able to demonstrate strong commercial awareness, an ability to develop new client relationships and the drive to achieve required results.

Candidates must have a good understanding of centrifugal pumps coupled with an HNC or equivalent qualification in an Engineering discipline.

Excellent IT skills are essential as all job records are managed through our ERP system and associated databases.

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